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Lean IT

This category contains 6 posts

Three essential ingredients to cook a delicious process culture

We keep hearing the terms “process culture”, “maturity” while discussing any improvement framework discussions – let it be Lean, Six Sigma, ITIL, CMMI, Agile, BPM etc. I had the privilege to work/consult many organisations with varying “maturity” levels. In my observation, very few organisations have managed embed the process culture in their DNA. There are … Continue reading

Gemba – the art of walking around!

Have you ever wondered why change programs (the likes of Lean Six Sigma, BPM, Enterprise Architecture, ITIL, COBIT, ERP etc) are roaring success in some organisations and utter failures in others? There are many reports analysing the failures. The analyses often point to the lack of leadership commitment and budget constraints as some of the … Continue reading

Top Ten BPM tools you cannot ignore!

Purpose: This report gives ranks the Business Process Management (BPM) tools based on a selection criteria. The report is generated using the tool Kloudax Comparison Assistant (KCA). (http://kloudax.net.au/software/). KCA compares documents and websites based on keywords grouped into multiple selection criteria. BPM tool comparison report is based purely based on the information available in vendor … Continue reading

Cloud Computing – a perspective from IT Service Management

  I became “curiouser and curiouser” about cloud computing as we all have been bombarded with this term.  When I skimmed the definition it did not sound like any thing new.  We have been using Hotmail for more than a decade;  My elearning portal was “in the cloud” for more than 6 years.  So, I … Continue reading

Lies, Damn Lies and Baselines

ITSMF_Bulletin_how_to_baseline

Wanted – Process Cleaners

“Can you please pick up the rubbish that is just in front of you?”, I heard my spouse was yelling at my kid, though I could have been at the receiving end. If you are managing a home “full of kids” you would have realised the challenge of keeping the home tidy. Every week when … Continue reading