Murali Ramakrishnan

Murali is the Managing Director of the boutique consulting firm "Process-Symphony". Process-Symphony specializes in IT enabled business process orchestration. http://www.process-symphony.com.au http://www.kloudax.net.au
Murali Ramakrishnan has written 42 posts for Process-Symphony

Bamboo ceiling, Labradors and Wolves

“Roxy, say hello to Murali uncle”, my friend told Roxy. I looked at Roxy. I could see that he is ageing yet looked handsome. He glanced at me interestingly. His tail was wagging. Roxy is a  Labrador with a shiny black coat. My kids were a bit scared. They have not seen a huge dog, … Continue reading

Innovation in Financial Services

Innovation is the current buzz word in Australian media. With our visionary Prime Minister Malcom Turnbull setting the direction, there is a renewed energy. Australia now has a dedicated minister, Chistopher Pyne for Industry, Innovation and Science. Mr Pyne promises to convert this buzz and energy to tangible Government policies and framework. In his own … Continue reading

Three essential ingredients to cook a delicious process culture

We keep hearing the terms “process culture”, “maturity” while discussing any improvement framework discussions – let it be Lean, Six Sigma, ITIL, CMMI, Agile, BPM etc. I had the privilege to work/consult many organisations with varying “maturity” levels. In my observation, very few organisations have managed embed the process culture in their DNA. There are … Continue reading

Milk, Red meat, digital disruption and financial services!

The concept of “digital disruption” is not new. We have seen the examples of Kodak emerging from “near death”, Amazon reinventing itself, 3D printing emergence and so on. If you are wondering about how milk and red meat are related to disruption, you have come to the right place. By the way, even if you … Continue reading

Gemba – the art of walking around!

Have you ever wondered why change programs (the likes of Lean Six Sigma, BPM, Enterprise Architecture, ITIL, COBIT, ERP etc) are roaring success in some organisations and utter failures in others? There are many reports analysing the failures. The analyses often point to the lack of leadership commitment and budget constraints as some of the … Continue reading

Prescription glasses for procurement myopia

The procurement principle is simple: “Go for the lowest bidder, with highest quality/value”. Translating this principle to reality is often a daunting task. In this blog, I will discuss a slightly different issue. “How to evaluate vendors who have quoted the same cost, assuming they all provide the same quality/value“. Of course, it is a … Continue reading

Selecting ITSM tool is a game of chance!

Certain words carry negative connotation in business world – chance, game, chaos, random, uncertainty…. to name a few. These terms are perfectly normal in the scientific world and in fact they lay foundations of modern science. So, when I came across a paper “Don’t Make ITSM Tool Selection a Game of chance” (Ferris 2013) I … Continue reading

Fast tracking 800+ criteria ITSM tool selection

Over the years, the scope of IT Service Management framework has broadened. IT SM tools also reflect these changes covering the life cycle processes and each vendor adding their own flavor. Comparing the tools can be a daunting process. Earlier I have written an article to use a “short cut” approach. (https://psymphony.wordpress.com/2013/06/13/how-to-choose-a-perfect-service-deskitsm-tool-in-5-days/) However, for many … Continue reading

Cloud Computing – Dilbert Spoof

In many management and technical presentations, we see Dilbert cartoons. Some of them may be thought provoking. Some could be simply misleading. If any message is over simplified, one needs to be careful – whether it is coming from a Dilbert cartoon or a marketing person. Here is my spoof on Dilbert. Let me know … Continue reading

Top 3 Project and Portfolio Management (PPM) tools – “Do it yourself” approach!

Are you wondering why there is a need for another “top-X” blog? There are couple of web sites that list the top-10 Portfolio and Project Management tools. The Gartner Magic quadrant also includes comparison of PPM vendors which should give a good indication of the market. However, there are limitations of the top-10 web sites … Continue reading